This page goes over common questions and concerns we hear from our customers. There is a lot of marketing tactics and misinformation on the internet regarding infrared saunas and this page's purpose is to present you with the facts.
Table of Contents (click to skip to the section)
Can you ship internationally to my country?
How long does shipping take?
How does the money back guarantee and warranty work?
Does the Relax Sauna have dangerous EMF?
What makes the Relax Sauna different from other saunas
Does the sauna have chemical off-gassing?
Can I use the Relax Sauna if I have a metal implant?
How do I clean the sauna?
Table of Contents (click to skip to the section)
Can you ship internationally to my country?
How long does shipping take?
How does the money back guarantee and warranty work?
Does the Relax Sauna have dangerous EMF?
What makes the Relax Sauna different from other saunas
Does the sauna have chemical off-gassing?
Can I use the Relax Sauna if I have a metal implant?
How do I clean the sauna?
The international shipping cost is $225. We will send a model with a compatible electric plug for your country.
We ship to most countries, with the exceptions of Hong Kong and Singapore. (There are other exclusive sellers in those regions.)
Customs and Duty charges: Shipments to addresses outside the continental U.S. may have additional customs and duties charges. Customer is responsible for taxes, customs and duties.
We ship to most countries, with the exceptions of Hong Kong and Singapore. (There are other exclusive sellers in those regions.)
Customs and Duty charges: Shipments to addresses outside the continental U.S. may have additional customs and duties charges. Customer is responsible for taxes, customs and duties.
We ship using FedEx Ground and FedEx International Economy. For domestic shipments within the US, shipping time is 2-3 business days. For international shipments, 5-7 business days on average.
All orders come with a 30 day money back 100% satisfaction guarantee. If for any reason you are not completely satisfied you can send your sauna back for a refund. *Minus return shipping and $100 restocking fee.
All Relax Sauna products also include a 1 year warranty. If there are any problems with your sauna within 1 year of purchase we will replace or repair it free of charge. That said, it is a very well built product and we have people who have used their saunas on a daily basis for 15+ years without failure. We also offer repair and replacement parts after the warranty expires.
All Relax Sauna products also include a 1 year warranty. If there are any problems with your sauna within 1 year of purchase we will replace or repair it free of charge. That said, it is a very well built product and we have people who have used their saunas on a daily basis for 15+ years without failure. We also offer repair and replacement parts after the warranty expires.
In the video below, Alex Tarris reviews the claims made by infrared sauna makers about EMF.
Does the Relax Sauna have harmful EMFs(Electromagnetic Frequencies)?
What is EMF? EMF are Electromagnetic frequencies created anytime there is electric current. The Earth itself puts out an electromagnetic field which protects the Earth from cosmic radiation. All electronic devices have some level of EMF, the key is knowing what is harmful EMF and what is not. The key is the type, intensity, proximity and duration of exposure. EMF levels greatly decrease the more the distance away from the source. Harmful levels are generally only seen near power lines and industrial equipment which uses far more power than a home device.
The American Conference of Governmental Industrial Hygienists (ACGIH®) standards for occupational exposure to EMF is 10,000 mG(milligauss).
Relax Sauna is one of the few companies which has done certified, independent testing on their sauna and publicly published the results. You can view the report here. In the test, the maximum level of EMF recorded was 46.510 mG at 2 centimeters from the heater, which is much closer than your body is during use. Most saunas use large panels to generate the infrared. These panels have many wires of electric current and surround the body, thus creating a magnetic field around the body. In contrast, Relax Saunas have 2 far infrared generators down below the feet. The electric current does not go near the body and thus EMF levels are low near the body and head when using.
Other infrared saunas may have lower EMF level readings at the source. The reason is that Relax Saunas have one of the most powerful far infrared generators at 1500 watts.
We have customers who have been using the Relax Sauna for over 10 years on a regular basis and have found it to not only be safe but life-changing in its effectiveness.
Here is a letter response to a question about EMF;
"There are dozens of companies selling "EMF protectors" After putting an EMF protector on your body, your cell phone, your smart meter, a computer, or even the Relax Sauna - will NOT reduce the amount of EMF registered by an EMF reader. The science behind measuring EMF is still in its infantile state. There also is MICROWAVE EMF (BAD EMF), small appliance EMF (Neutral EMF), and EMF generated by the Earth ITSELF (Very Good EMF)... Magnets which are known for their healing effects have lots of EMF because the M in EMF stands for Magnetic Energy.
There is about 1/6 the amount of EMF in the Relax Sauna generators by the Feet as their is in your VitaMix Blender or your Green Power Juicer, and about 1/3 the EMF as in your computer. Cell Phones, Smart Meters, and WiFi are in a total different category, and are very dangerous COMPARED to household appliances. Anyone who uses a cell phone is getting way more EMF from their cell phone than they are from the Relax Sauna generators. Your car generates about 5 times what is considered the safe level of EMF. The Relax Sauna has about twice the amount of EMF as you have when you drive your car, and way less than your cell phone. Don't let the chicken littles of the world scare you. Those who are sensitive to EMF and have been damaged by previous exposure to EMF, or who have "EMF sickness" find that Using the Relax Sauna is one of the best things they can do to get rid of the symptoms caused by EMF Exposure.
There is NO EMF in the Relax Sauna above your Calves SINCE THERE IS NO ELECTRICITY IN THE RELAX SAUNA above your calves. All other saunas have EMF panels above your Calves. The Relax Sauna uses the silver coated Tent as a mirror to reflect the Far Infrared Light, and therefore has no electricity and NO EMF. All other saunas have at least a little EMF. However this is NOT a Terrible thing since Far infrared (even though the other saunas have about 1/4 to 1/9 the Far infrared of the Relax Sauna) has been proven in Japan to be an ANTIDOTE for EMF. That is probably why Lanette Loves the Relax Sauna and uses it regularly, as do hundreds who have video testimonials on YouTube.
It's taken me years to do the research and finally get the understanding I have about all the fear mongering generated by those selling other infrared saunas. They are confusing a lot of people. But that's part of the process of going beyond belief, and having direct experience, and hence knowingness. So everything is good, in that respect. If you want numbers . the measurements of the Relax Sauna is less than 2 about the calves, about 20-40 by the radiators. A Car is about 20 mg, an electric massage tool or vibrator is about 900, a juicer or blender is about 600, electric light bulbs and computers, and video recorders are about 200 - 300. Those are my measurements using the same device. The very positive reviews on this page should convince you that IF that any EMF generated by the Relax Sauna is more than outweighed by the benefits . There are many testimonials on Youtube from those who are very sensitive to EMF who have NEVER had a problem with the Relax Sauna. We have had a very very very minute number of people who are overly-sensitive for whatever reason. So it can happen, but maybe 1 out of 1000. The relaxsaunas.com EMF page has lots of information for you to digest.
Phil Wilson - President, Relax Saunas of Momentum
Below is a video of Phil measuring the EMF levels of the Relax Sauna and comparing to the levels of a juicer.
The American Conference of Governmental Industrial Hygienists (ACGIH®) standards for occupational exposure to EMF is 10,000 mG(milligauss).
Relax Sauna is one of the few companies which has done certified, independent testing on their sauna and publicly published the results. You can view the report here. In the test, the maximum level of EMF recorded was 46.510 mG at 2 centimeters from the heater, which is much closer than your body is during use. Most saunas use large panels to generate the infrared. These panels have many wires of electric current and surround the body, thus creating a magnetic field around the body. In contrast, Relax Saunas have 2 far infrared generators down below the feet. The electric current does not go near the body and thus EMF levels are low near the body and head when using.
Other infrared saunas may have lower EMF level readings at the source. The reason is that Relax Saunas have one of the most powerful far infrared generators at 1500 watts.
We have customers who have been using the Relax Sauna for over 10 years on a regular basis and have found it to not only be safe but life-changing in its effectiveness.
Here is a letter response to a question about EMF;
"There are dozens of companies selling "EMF protectors" After putting an EMF protector on your body, your cell phone, your smart meter, a computer, or even the Relax Sauna - will NOT reduce the amount of EMF registered by an EMF reader. The science behind measuring EMF is still in its infantile state. There also is MICROWAVE EMF (BAD EMF), small appliance EMF (Neutral EMF), and EMF generated by the Earth ITSELF (Very Good EMF)... Magnets which are known for their healing effects have lots of EMF because the M in EMF stands for Magnetic Energy.
There is about 1/6 the amount of EMF in the Relax Sauna generators by the Feet as their is in your VitaMix Blender or your Green Power Juicer, and about 1/3 the EMF as in your computer. Cell Phones, Smart Meters, and WiFi are in a total different category, and are very dangerous COMPARED to household appliances. Anyone who uses a cell phone is getting way more EMF from their cell phone than they are from the Relax Sauna generators. Your car generates about 5 times what is considered the safe level of EMF. The Relax Sauna has about twice the amount of EMF as you have when you drive your car, and way less than your cell phone. Don't let the chicken littles of the world scare you. Those who are sensitive to EMF and have been damaged by previous exposure to EMF, or who have "EMF sickness" find that Using the Relax Sauna is one of the best things they can do to get rid of the symptoms caused by EMF Exposure.
There is NO EMF in the Relax Sauna above your Calves SINCE THERE IS NO ELECTRICITY IN THE RELAX SAUNA above your calves. All other saunas have EMF panels above your Calves. The Relax Sauna uses the silver coated Tent as a mirror to reflect the Far Infrared Light, and therefore has no electricity and NO EMF. All other saunas have at least a little EMF. However this is NOT a Terrible thing since Far infrared (even though the other saunas have about 1/4 to 1/9 the Far infrared of the Relax Sauna) has been proven in Japan to be an ANTIDOTE for EMF. That is probably why Lanette Loves the Relax Sauna and uses it regularly, as do hundreds who have video testimonials on YouTube.
It's taken me years to do the research and finally get the understanding I have about all the fear mongering generated by those selling other infrared saunas. They are confusing a lot of people. But that's part of the process of going beyond belief, and having direct experience, and hence knowingness. So everything is good, in that respect. If you want numbers . the measurements of the Relax Sauna is less than 2 about the calves, about 20-40 by the radiators. A Car is about 20 mg, an electric massage tool or vibrator is about 900, a juicer or blender is about 600, electric light bulbs and computers, and video recorders are about 200 - 300. Those are my measurements using the same device. The very positive reviews on this page should convince you that IF that any EMF generated by the Relax Sauna is more than outweighed by the benefits . There are many testimonials on Youtube from those who are very sensitive to EMF who have NEVER had a problem with the Relax Sauna. We have had a very very very minute number of people who are overly-sensitive for whatever reason. So it can happen, but maybe 1 out of 1000. The relaxsaunas.com EMF page has lots of information for you to digest.
Phil Wilson - President, Relax Saunas of Momentum
Below is a video of Phil measuring the EMF levels of the Relax Sauna and comparing to the levels of a juicer.
An EMF sensitive man tells how he feels when in the Relax Sauna
Are there out-gasses or chemicals in the sauna?
Relax saunas are built from quality materials such as inert nylon and silver. The saunas are packed in clear plastic bags for shipping and may have slight "new car" smell when first opened. We suggest running the sauna for 30 minutes when you first set it up. This will disperse any remaining new car smell. After this, there is no off gassing or plastic odor. The materials in the sauna use materials with minimal off-gassing. Far below the levels of government standards and most carpets.
Here is a letter response to a customer concerned about a off-gassing smell when they opened the sauna packaging ;
"We have literally hundreds and perhaps thousands of Relax Sauna owners, (13 video testimonials on YouTube - search for “Relax Sauna testimonials Lyme”) who are very chemical and emf sensitive who have had NO problems with the Relax Sauna. The Relax Sauna tent is made of Nylon and a silver (real sliver) coating. We have tested the Relax Sauna in an independent laboratory that found there was essentially no toxic out-gassing from the Relax Sauna tent, comparing the laboratory sampled petrochemicals in the laboratory before and immediately after using the Relax Sauna for 30 minutes. We believe that the smell you experienced was from the plastic bags used in packing the tent and the chair, similar to the packaging of any computer or printer you would purchase. This is the first time anyone has responded so negatively to the packaging. If anyone experiences a “new car smell) from our packaging or the relax sauna tent, we recommend they turn on the relax sauna for 30 or 60 minutes, and almost always there are no problems after that."
Here is a letter response to a customer concerned about a off-gassing smell when they opened the sauna packaging ;
"We have literally hundreds and perhaps thousands of Relax Sauna owners, (13 video testimonials on YouTube - search for “Relax Sauna testimonials Lyme”) who are very chemical and emf sensitive who have had NO problems with the Relax Sauna. The Relax Sauna tent is made of Nylon and a silver (real sliver) coating. We have tested the Relax Sauna in an independent laboratory that found there was essentially no toxic out-gassing from the Relax Sauna tent, comparing the laboratory sampled petrochemicals in the laboratory before and immediately after using the Relax Sauna for 30 minutes. We believe that the smell you experienced was from the plastic bags used in packing the tent and the chair, similar to the packaging of any computer or printer you would purchase. This is the first time anyone has responded so negatively to the packaging. If anyone experiences a “new car smell) from our packaging or the relax sauna tent, we recommend they turn on the relax sauna for 30 or 60 minutes, and almost always there are no problems after that."
What Makes the Relax Sauna different from the cheap saunas on Ebay/Amazon?
The difference is the purity and intensity of the far infrared rays generated in the sauna. Imitation saunas look like the Relax sauna but you will instantly feel the difference if you try each of them. We have had reports from users who have owned other saunas and the difference is night and day.
You will get much more effective results with the time you spend in a Relax sauna because of the much higher levels of far infrared. Read more about the differences here.
You will get much more effective results with the time you spend in a Relax sauna because of the much higher levels of far infrared. Read more about the differences here.
The unique patented far infrared generators that are in the Relax far infrared sauna make it different than any other sauna on the market. You will only find these far infrared generators on the Relax Sauna. Most of the other saunas on the market use thin carbon panels.
If you have a metal implant, can you still use an infrared sauna?
Metal reflects and does not absorb far infrared so most implants are not affected by infrared. Consult with your health professional if you are unsure or experience discomfort.
Maintenance is easy. Simply use a slightly damp cloth to wipe the radiators and the interior of the sauna cover. The footpad between the two radiators can be removed and washed if necessary. But because the titanium oxide-coated ceramic semiconductors are naturally anti-bacterial, all you need to do is switch the sauna on for 2 ~ 5 minutes after use each time to help remove any unpleasant smells. (Do not attempt to clean the sauna with any strong cleaning agents.)